Privacy Policy For

The Business Quintet

Last updated: APRIL 2025

The Business Quintet ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (the "Act").  

1. Collection of Personal Information

We may collect the following types of personal information:

  • Identity and Contact Information: Your name, email address, phone number, postal address, and other contact details.

  • Business Information: Your business name, industry, size, and other relevant details about your business operations.

  • Service-Related Information: Information you provide to us in connection with our consulting services, including your business goals, challenges, and operational details.

  • Website Usage Information: Information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information may be collected through cookies and similar tracking technologies (please see our Cookies Policy below for more details).  

  • Communication Information: Records of our communications with you, including emails and phone calls.

  • Payment Information: If you purchase our services, we may collect payment information (although we typically use secure third-party payment processors and do not directly store sensitive payment details).

  • Other Information: Any other personal information you voluntarily provide to us.

2. How We Collect Personal Information

We may collect your personal information in the following ways:

  • Directly from you: When you contact us through our website, email, phone, or in person, when you engage our course and consulting services, or when you fill out forms on our website.

  • Through our website: Automatically through cookies and other tracking technologies when you visit our website.

  • From third parties: In limited circumstances, we may collect information from publicly available sources or third parties with your consent.

3. Purposes for Which We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

  • To provide our consulting services to you.  

  • To communicate with you, including responding to your inquiries and providing updates about our services.  

  • To manage our client relationships.

  • To process payments for our services.

  • To improve our website and services.

  • For marketing purposes, including sending you newsletters and promotional materials about our services (you can opt-out of these communications at any time).

  • To comply with our legal and regulatory obligations.

  • For internal administrative purposes.

  • For any other purpose disclosed to you at the time of collection or as permitted or required by law.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and contractors who need the information to provide our services.  

  • Third-party service providers who assist us with our business operations (e.g., IT support, website hosting, email marketing platforms, payment processors). These service providers are contractually obligated to protect your personal information.

  • Professional advisors (e.g., lawyers, accountants) where necessary.

  • Regulatory authorities or law enforcement agencies if required by law.

  • Other parties with your consent.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:  

  • Implementing physical security measures.

  • Using secure servers and encryption technologies.

  • Implementing access controls and password protection.

  • Training our staff on privacy and data security.

However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.  

6. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, out-of-date, or misleading. To make a request, please contact us using the details provided below. We may require you to verify your identity before providing access to or correcting your personal information. We will respond to your request within a reasonable timeframe.  

7. Cookies Policy

Our website uses cookies and similar tracking technologies to collect information about your browsing activity. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:  

  • Improve the functionality and performance of our website.  

  • Personalise your experience.

  • Analyse website traffic.

  • Understand user behaviour.

You can control your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our website.  

8. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.  

9. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.  

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information handling practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.  

11. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to access or correct your personal information, please contact us at:The Business Quintet  Email: [email protected] 

12. Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details above. We will investigate your complaint and aim to respond to you within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.  

View our Privacy Policy and Terms and Conditions here. © The Business Quintet 2025. All Rights Reserved.